From Stabilization to Innovation: How Top Companies Staff for Continuous ECM Growth

After a smooth go-live, a global manufacturer was proud of its Extended ECM implementation. But a year later, frustration had crept in. “Everything’s stable,” said the project leader, “but nothing’s changing.” New requests piled up. ...

The Hidden ROI Killer: When ECM Staffing Falls Short

Six months after implementing OpenText Extended ECM, a major public sector organization began receiving quiet complaints from department heads. “The system is stable,” the IT director told the board, “but adoption isn’t growing.” Audit ...