Fully Managed Extended ECM Service

The xECM managed service trusted by industry leaders

Operational support, monitoring and enhancements that keep your Extended ECM environment performing flawlessly — without draining your internal resources or budget.
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proactive monitoring and fast resolution
predictable service levels and costs
stability that earns user trust and adoption

Many organizations don’t have the in-house skills or bandwidth to run Extended ECM

When internal teams are stretched thin, stability, adoption, and ROI are the first things to suffer. Extended ECM requires deep technical insight and consistent care. Without it:

  • outages linger because issues can’t be resolved quickly
  • compliance gaps grow without proactive monitoring and governance
  • confidence in the platform fades and business trust follows
  • adoption slows as user support takes a back seat
  • valuable enhancements stay on the backlog because BAU consumes the team
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Run your Extended ECM platform with confidence

Our fully managed service lets your business focus on outcomes while Qellus handles the complexity of running Extended ECM. It’s predictable, scalable, and proven to grow ROI.

Production support

Reliable, business-hours support that keeps your SAP + OpenText ecosystem running smoothly. From P1 incident triage to monthly maintenance, we resolve issues fast and protect availability.

Application monitoring

24/7 oversight of your core OpenText applications. We track disk usage, search performance, licensed users, and critical services across OTCS, OTAC, OTDS, and beyond — identifying problems before they affect users.

Solutions support

Our experts handle platform tasks that matter most. We take care of workspace management, integration and functional xECM issues so your business processes keep flowing without interruptions.

System enhancements

We don’t just maintain — we improve. Qellus delivers continuous, incremental upgrades, such as workflow optimizations, WebReports, and SAP xECM enhancements, to boost productivity and satisfaction.

Patches & updates

Regular, worry-free patch cycles covering quarterly cumulative updates, ad-hoc fixes, and up to two major patch applications per year. Your system stays secure, compliant, and supported.

Platform lifecycle

Stay aligned with OpenText’s roadmap. We plan your journey; smoothly installing enhancement packs, upgrades, and major releases — unlocking new features without disrupting business continuity.
“We won't take on any OpenText projects without Qellus. They are the absolute best at what they do.”
IT Director, oil and gas company
“We can now deliver a safe and efficient operation due to higher quality data"
Chief Analyst, oil and gas company
"Already we’re beginning to work together in a collaborative environment to maximize our efforts as a company. Qellus has done wonders for our company culture and the way we deal with data.”
Operational Data Manager, oil and gas company

Remove the strain from your internal teams today

1

Book an intro call

We'll set up a 30-minute call to discuss where staffing gaps are slowing your platform stability or adoption.
2

Launch managed support

We’ll take ownership of monitoring, support, and enhancements so your team can focus on business priorities.
3

Stay stable and compliant

Enjoy predictable performance, higher user adoption, and peace of mind knowing your system is in expert hands.
Book an intro call

Our Customers

duke
isuzu
amway
cargill
infosys
citgo
aitx
metropolitan
vastbank
BP
mlc
Ashghal
CHS
hollyfrontier
duval
hobbylobby
bombardier
hershey
watco
Nasa
continental

Your xECM should be delivering more — Let’s rrove it

Most organizations think their Extended ECM is performing well… until they see what leading companies are achieving with the same tools.

Our complimentary staffing assessment reveals exactly where your team is losing momentum and how top performers structure xECM to stay ahead.

Book your staffing assessment

Further Reading

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SAP S/4HANA transformation: a hidden opportunity for new value creation​

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Automating business processes in SAP – the key to efficiency

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Costly mistakes companies make when implementing ECM solutions (and how to avoid them)

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SAP's AI strategy relies heavily on unstructured data

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