From Request to Resolution.

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How Integrated ECM Turns Service into a Governed, Auditable Value Chain Introduction. Service execution is only as strong as the content behind it In Energy, Oil and Gas, Utilities, and other regulated industries in the United States, ...

From Stabilization to Innovation: How Top Companies Staff for Continuous ECM Growth

After a smooth go-live, a global manufacturer was proud of its Extended ECM implementation. But a year later, frustration had crept in. “Everything’s stable,” said the project leader, “but nothing’s changing.” New requests piled up. ...

The Hidden ROI Killer: When ECM Staffing Falls Short

Six months after implementing OpenText Extended ECM, a major public sector organization began receiving quiet complaints from department heads. “The system is stable,” the IT director told the board, “but adoption isn’t growing.” Audit ...

The SAP Roadmap Your Most Successful Peers Are Following

A few years ago, digital transformation meant implementing SAP and standardizing processes. Now, the leaders who once celebrated successful go-lives are asking a new question: “How do we build a foundation that keeps delivering value long ...

Unlocking the Full Value of Your Extended ECM Investment

Six months after their Extended ECM go-live, the operations team at a global manufacturer gathered for what should have been a routine performance review. The system was stable, users were trained, and tickets were down. Yet something ...

How AI Agents Inside SAP VIM Could Cut Invoice Exceptions by 70 %

Finance teams at large enterprises have a dirty little secret: every year, millions of supplier invoices stall in “exception purgatory,” waiting for humans to fix bad data, hunt for missing POs, or re‑key tax codes. One global ...