Don't Wait! Support for OpenText Extended ECM 16.2.9 Ending Soon - Plan Ahead with Qellus

Post by qellusweb
June 2, 2023
Don't Wait! Support for OpenText Extended ECM 16.2.9 Ending Soon - Plan Ahead with Qellus

If you're utilizing OpenText Extended ECM version 16.2.9, it's time to take action. With the support for this version ending in June 2024, you need to plan ahead to ensure a smooth transition. Fortunately, Qellus is here to assist you throughout this process. In this blog post, we'll explore the importance of addressing this issue and provide a step-by-step guide for a seamless transition.


As technology advances, software companies continually release new versions to enhance performance, security, and functionality. OpenText Extended ECM version 16.2.9 has served many organizations well, but its time is coming to an end. Relying on unsupported software can lead to potential vulnerabilities, compatibility issues, and a lack of access to critical updates and fixes. It's vital to act now to mitigate these risks and ensure your ECM system remains efficient and secure.

Imagine the impact of a major software glitch or security breach in your organization. Data loss, system downtime, compromised sensitive information—the consequences can be devastating. It's not just about the software; it's about safeguarding your business, maintaining compliance, and protecting your reputation. By neglecting to address the end-of-support for OpenText Extended ECM 16.2.9, you expose yourself to unnecessary risks. Take charge and protect what matters most to your company.

The Solution Story

We are actively working with our customers performing upgrades, or planning to start before the end of this year. Don’t be left without support or be forced to upgrade in an emergency. We can work with your teams to planfully execute your upgrade to ensure you maintain support, compatibility with SAP and other enterprise applications, and gain the benefits of new features such as intelligent automation, advanced search capabilities, and improved integrations with third-party applications.

Step-By-Step Guide

To ensure your transition from OpenText Extended ECM 16.2.9 is as seamless as possible, follow these step-by-step guidelines:

1. Upgrade planning and strategy

Qellus can help you to develop a comprehensive upgrade plan and strategy for your OpenText Extended ECM solution. This includes identifying the key areas that need to be addressed in the upgrade, defining the project scope and objectives, and creating a timeline and budget for the project. Qellus can also help you to evaluate the new features and capabilities of the latest version of OpenText xECM and determine which ones are most relevant to your business needs.

2. Technical expertise

Qellus has a team of highly skilled ECM professionals with deep technical expertise in OpenText Extended ECM. We can help you to navigate the complexities of the upgrade process, including database migration, data mapping, and integration with other enterprise systems. Qellus can also provide guidance on best practices for configuration, customization, and testing to ensure a successful upgrade.

3. Integration with your enterprise applications

One of the biggest challenges in any ECM upgrade project is ensuring systems work together in a cohesive solution. We understand the intricacies of the system and are well-versed in its integration with other enterprise applications, including SAP.  We collaborate closely with client teams to define an upgrade strategy that ensures compatibility between OpenText Extended ECM and your enterprise applications, maintaining the process optimization you have come to rely upon. We analyze the existing system landscape, evaluate integration points, and develop a comprehensive plan to minimize any potential disruption during the upgrade process.  Further, we conduct rigorous testing and validation to ensure the compatibility of OpenText Extended ECM and systems such as SAP. We perform comprehensive system tests, including end-to-end workflows and integration scenarios, to identify and address any potential issues before the upgraded system goes live, which mitigates risks and ensures a smooth transition.

4. Post-upgrade support

After the upgrade is complete, Qellus can provide ongoing support and maintenance to help ensure that your OpenText Extended ECM solution is operating at peak performance. This includes proactive application monitoring, incident resolution, user assistance, and minor enhancements.  Qellus can also help you to stay up to date with the latest software releases and security patches to ensure that your system is secure and up to date.


The clock is ticking, and the end-of-support for OpenText Extended ECM version 16.2.9 is approaching fast. Upgrading your OpenText Extended ECM solution from version 16.2 can not only provide your business with continued product support, it offers many benefits, including improved functionality, compatibility, and performance. However, the upgrade process can be complex and challenging. Qellus can help your organization navigate the upgrade process and ensure a successful outcome, including planning and strategy, technical expertise, end-to-end integration, and post-upgrade support. To learn more about how Qellus can assist with your OpenText Extended ECM upgrade, contact Qellus today.

A Question for you

What challenges do you anticipate when transitioning from an older ECM version to a newer one, and how do you plan to address them?
By opening the discussion, we encourage readers to share here below their thoughts, experiences, and concerns about transitioning from older ECM versions. Let's foster a knowledge-sharing environment where we can collectively find solutions and support one another in this important process.

Post by qellusweb
June 2, 2023