Fully Managed Extended ECM Service

The xECM managed service trusted by industry leaders

Operational support, monitoring and enhancements that keep your Extended ECM environment performing flawlessly — without draining your internal resources or budget.

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proactive monitoring and fast resolution

predictable service levels and costs

stability that earns user trust and adoption

When your internal teams are stretched thin, stability, adoption, and ROI are the first things to suffer.

Extended ECM requires deep technical insight and consistent care, but many organizations don't have the in-house skills or bandwidth. When that happens:

outages linger because issues can’t be resolved quickly
compliance gaps grow without proactive monitoring and governance
confidence in the platform fades and business trust follows

adoption slows as user support takes a back seat
valuable enhancements stay on the backlog because daily business consumes the team

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Run your Extended ECM platform with confidence

Our fully managed service that lets you focus on outcomes while the complexities of running Extended ECM are handled for you. It’s predictable, scalable, and proven to grow ROI.

Proactive monitoring

Proactive oversight of your core OpenText applications. We track disk usage, search performance, licensed users, and critical services across OTCS, OTAC, OTDS, and beyond — identifying problems before they affect users.

Incident resolution

Industry-leading, business-hours support that keeps your end-user productive. Your user queries and incidents are resolved fast, ensuring smooth day-to-day operations.

Break/Fix resolution

From service outages to workflow errors and configuration issues, our experts quickly diagnose and resolve any problems that arise within your system, restoring full functionality fast and minimizing downtime.

Integration support

Our integration specialists connect SAP, OpenText, and your other core business applications, eliminating silos, reducing manual effort, and ensuring business-critical content is always available where it's needed.

Patches & updates

Regular, worry-free patch cycles covering quarterly cumulative updates, ad-hoc fixes, and up to two major patch applications per year. Your system stays secure, compliant, and supported.

Other enhancements

We don't just maintain — we improve. You get continuous, incremental upgrades, such as workflow optimizations, WebReports, and SAP xECM enhancements, that boost your users' productivity and satisfaction.

“We won't take on any OpenText projects without Qellus. They are the absolute best at what they do.”

IT Director, oil and gas company

“We can now deliver a safe and efficient operation due to higher quality data"

Chief Analyst, oil and gas company

"Already we’re beginning to work together in a collaborative environment to maximize our efforts as a company. Qellus has done wonders for our company culture and the way we deal with data.”

Operational Data Manager, oil and gas company