AI Content Enablement

Artificial intelligence has moved from lab curiosity to boardroom mandate—yet most pilots stall before production. Gartner estimates up to 85 percent of AI pilots never scale (Gartner via Forbes Tech Council, Nov 2024) because their models can’t reach trustworthy data – much of which is contained in documents that hold decisive context. AI content enablement—capturing, enriching, and governing unstructured content inside core business processes—is the missing link. 

OpenText Extended ECM (xECM) embeds that link directly from SAP. By binding every contract, invoice, and maintenance manual to the same business data that drives transactions, xECM delivers governed, contextual content to any AI service the instant it’s needed. 

The Trust Gap: Why Brilliant Models Produce Questionable Answers 

Picture an incident‑response bot faced with three urgent questions: 

• “There’s a fire in the reactor—what’s the emergency protocol?” 

• “A tree fell on my car last night—am I covered by my insurance?” 

• “Which wire should I cut, the red one or the blue one?” 

Each query has a correct answer buried somewhere in a procedure, a policy, or a design drawing. Yet without the proper link between that document and the business transaction in SAP, the language model is forced to guess. When it does, confidence plummets, and the pilot never graduates to production. 

AI alone isn’t the villain here. Low‑quality or context‑free content starves the model of the relationships it needs—vendor ID to invoice image, asset tag to maintenance manual, contract clause to purchase order. Until those links exist, the smartest algorithm will hallucinate its way into irrelevance. 

The Hidden Gold Mine: Unstructured Content with Context 

Structured data—tables inside SAP, CRM, or a data warehouse—already enjoys the limelight. Unstructured content, however, is the understudy that knows all the lines but can’t reach the stage. OpenText xECM changes that dynamic the moment a document lands inside SAP: 

1. Capture in the flow of work. Drag an invoice PDF, a supplier contract, or a 3‑D assembly drawing into the familiar SAP UI. 
2. Automatic enrichment. xECM performs OCR, applies retention rules, and—most critically—tags the file with the same master data that lives in SAP (company code, vendor, material number, asset ID). 
3. Governed access. The document inherits SAP authorisations, version control, and lifecycle policies, becoming an authoritative record the instant it is saved. 

Once that context is in place, language models, Joule Agents, or any other AI service can retrieve exactly the right content at inference time—no additional data lake, no overnight exports. The gold is already refined. 

Mapping Your AI Journey: Five Stages of Maturity 

Every organisation asks, “Where do we start?” To answer that, Qellus uses a simple five‑stage maturity model: 

1. Pending – You’re exploring what AI could do for your business but haven’t launched pilots yet. 
2. Basic – A handful of experiments are live in one or two teams. 
3. In Transition – Successful departmental projects prove value; scaling discussions begin. 
4. Intermediate – Multiple functions run AI in production; governance and architecture emerge. 
5. Advanced – AI is embedded across the enterprise, fueling innovation and competitive strategy. 

How to use the model: Take a moment and place your company on that spectrum. Wherever you land, remember that contextual content is the accelerator. Organisations that store unstructured data in xECM, already linked to SAP processes, tend to jump an entire stage faster than peers who must retrofit metadata later. 

Real‑World Scenarios: When AI Meets Context 

Accounts Payable Automation

Invoice automation is hardly new, yet finance teams still spend hours chasing exceptions. With AI, every incoming invoice image is automatically stamped with vendor ID and purchase‑order number. A language model can then extract line‑item data, reconcile totals, and route exceptions—cutting manual touches by up to 70 percent in early pilots. 

Contract Intelligence 

Legal and procurement teams drown in redlines. By training an LLM on contracts already versioned in xECM—and therefore tied to the originating PO in SAP—the model surfaces risky clauses, flags compliance gaps, and even suggests fallback language. Review cycles shrink from weeks to days. 

Compliance & Regulatory Checks 

Policies stored in xECM come pre‑tagged with regulation codes and effective dates. An AI agent scans revisions for prohibited phrases, automatically notifies document owners, and maintains an audit trail. Auditors no longer request “evidence”; they access it live. 

Technical Docs & Maintenance 

Field technicians rarely have time to sift through a 200‑page manual while equipment is down. An agent queries xECM for that asset’s exact revision and provides a step‑by‑step procedure—hands‑free via voice if necessary—minutes after arriving on‑site. Mean time to repair drops 30 percent, and first‑time‑fix rates climb. 

The Qellus Method: Four Steps from Pilot to Production

1. AI Readiness Assessment – We inventory your OpenText and SAP landscape, scoring data quality, governance maturity, and AI suitability. 
2. Pilot Projects – Using real transactions, we demonstrate value fast—often starting with a specific problem area—so sponsors see ROI immediately. 
3. AI Strategy Roadmap – We extend the architecture department‑by‑department, factoring model lifecycle, security, and business priorities. 
4. Support & Expertise – Continuous guidance ensures integrations stay robust, data stays governed, and AI results stay trusted. 

Architecture at a Glance: Context Flows Up, Insight Flows Back 

Think of the solution as three tightly coupled layers: 

• Business Application Layer — SAP S/4HANA and OpenText xECM capture structured and unstructured data in real time. 

• Orchestration Layer — APIs, SAP BTP, or CPI move content and metadata where they need to go—securely and in compliance. 

• AI Platform & Models — LLMs and multi‑agent frameworks tap into that contextual store to generate answers, trigger workflows, or surface anomalies. 

Because the content never leaves its governed repository, auditability remains intact while AI becomes vastly more intelligent. 

Ready to Move from Chaos to Confidence? 

AI won’t wait, and neither will your competitors. If you already run SAP and store content in OpenText, you are sitting on a gold mine most pilots never reach. Book an AI Readiness Assessment with Qellus, and in four weeks we’ll show you exactly which documents, transactions, and processes can deliver measurable AI value first. 

Let’s turn unstructured chaos into trusted insight—and prove that your next AI pilot will be the one that scales.